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Continue ShoppingReturn & Refund Policy
We always try to ensure customer satisfaction as the most important factor. This Return & Refund Policy explains the conditions under which products purchased from our website can be returned, replaced, or refunded.
By placing an order on AmarXpress.com, you agree to the terms outlined below.
Eligibility for Returns
We accept return or replacement requests only under the following conditions:
- Participate in promotions, surveys, or reviews
- Wrong product delivered
- Product is damaged during delivery
- Product is defective or not working properly
- Product is significantly different from the description shown on our website
โ ๏ธ Return requests must be made within 3โ7 days of receiving the product (depending on product category).
Non-Returnable Items
The following items are not eligible for return or refund, unless they arrive damaged or defective:
- Used or washed products
- Products damaged due to misuse, negligence, or improper handling
- Innerwear, personal hygiene, or cosmetic items (if applicable)
- Products without original packaging, tags, or accessories
- Clearance, discounted, or promotional items (unless stated otherwise)
Return Request Process
To request a return or replacement, please follow these steps:
- Contact our customer support within the eligible return period
- Provide your Order ID
- Share clear photos or videos showing the issue
- Wait for approval from our support team
Once approved, we will guide you through the return or replacement process.
Return Shipping
- If the return is due to our mistake (wrong or defective product), we will bear the return shipping cost.
- If the return is due to customer preference (size issue, change of mind, etc.), the customer may need to bear the return shipping cost, if applicable.
Returned products must be unused and properly packed.
Replacement Policy
If a replacement is approved:
- The replacement product will be shipped after we receive and inspect the returned item.
- Replacement delivery time may vary based on product availability and location.
If the product is unavailable for replacement, a refund will be issued instead.
Refund Policy
Refunds are applicable only after the returned product is received and inspected.
Refund Methods:
- Cash on Delivery orders: Refund via mobile banking or bank transfer.
- Online payment orders: Refund to the original payment method, if possible.
Refund Timeline:
Refunds are usually processed within 7โ10 working days after approval.
Partial Refunds
In some cases, partial refunds may be issued, such as:
- Products returned with missing accessories.
- Products not in original condition.
The final refund amount will be determined after inspection.
Order Cancellation
- Orders can be canceled before shipment by contacting customer support.
- Once shipped, orders cannot be canceled.
If prepaid orders are canceled before shipment, a refund will be processed accordingly.
Damaged Products During Delivery
If your product arrives visibly damaged:
- Please do not accept the delivery, or
- Inform the delivery agent immediately and contact us with photos.
Failing to report delivery damage within the return window may void eligibility
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised โEffective Date.โ
Changes to This Policy
AmarXpress reserves the right to modify this Return & Refund Policy at any time without prior notice. Updated versions will be posted on this page.
Contact Information
For any return, refund, or replacement-related inquiries, please contact with us through:
Email: support@amarxpress.com
Or, visit our Contact Us page